Explain how the inability to inventory services on the input and output sides of the technical core

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Explain how the inability to inventory services on the input and output sides of the technical core affects the operational efficiency of most service firms.

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Services Marketing Concepts, Strategies, & Cases

ISBN: 978-1439039397

4th edition

Authors: Douglas Hoffman, john Bateson

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Question Posted: Aug 31, 2012 02:26 AM

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Explain how the inability to inventory services on the input and output sides of the technical core

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In many instances the service encounter is an operations nightmare since it i...View the full answer

Services Marketing Concepts, Strategies, & Cases

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