Explain how unethical business practices degrade the quality of the experience a customer has with a service

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Explain how unethical business practices degrade the quality of the experience a customer has with a service or product. How is the International Organization for Standardization trying to encourage ethical business behavior?

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Operations Management Processes and Supply Chains

ISBN: 978-0132807395

10th edition

Authors: Lee J. Krajewski, Larry P. Ritzman, Manoj K. Malhotra

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Question Posted: Nov 07, 2013 05:31 AM

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Explain how unethical business practices degrade the quality of the experience a customer has with a service

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Operations Management Processes and Supply Chains

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