Explain the customer satisfaction gaps shown in Figure 3.1.

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Explain the customer satisfaction “gaps” shown in Figure 3.1.

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Supply Chain Logistics Management

ISBN: 978-0078024054

4th edition

Authors: Donald Bowersox, David Closs, M. Bixby Cooper

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Question Posted: Aug 22, 2015 03:35 AM

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Explain the customer satisfaction gaps shown in Figure 3.1.

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The knowledge gap reflects managements lack of knowledge or und...View the full answer

Supply Chain Logistics Management

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