Explain the six-step strategy for identifying customer needs.
Answer to relevant QuestionsDefine the term empowerment being sure to distinguish between involvement and empowerment. In what ways can an organization's structure and management practices inhibit empowerment? Explain each step in change facilitation. Describe Maslow's Hierarchy of Needs and how it can be used in a total quality setting. List and describe four common structural inhibitors of teamwork in organizations.
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