Explain the six-step strategy for identifying customer needs.

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Quality Management for Organizational Excellence Introduction to Total Quality

ISBN: 978-0133791853

8th edition

Authors: David L. Goetsch, Stanley Davis

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Question Posted: Oct 29, 2015 04:05 AM

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Explain the six-step strategy for identifying customer needs.

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Speculate About Results Before gathering information about customer needs it is a good idea to spend some time speculating about what might be learned ...View the full answer

Quality Management for Organizational Excellence Introduction to Total Quality

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