Explain why a bank teller, nurse, or flight attendant must have service management skills. How do the

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Explain why a bank teller, nurse, or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training?

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OM operations management

ISBN: 978-1285451374

5th edition

Authors: David Alan Collier, James R. Evans

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Question Posted: Sep 17, 2015 02:48 AM

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Explain why a bank teller, nurse, or flight attendant must have service management skills. How do the

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Serviceproviders need technicaloperations skills plus human i...View the full answer

OM operations management

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