Explain why a bank teller, nurse, or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training?
Answer to relevant QuestionsWhy is process thinking important in operations management? Thinking of yourself as an “operations manager” for your education, how could process thinking improve your performance as a student? Search the Web for either (a) an organization that has defined its sustainability strategy and policy, and give examples of how they are implementing it, or (b) an organization that has received negative or controversial ...Provide some examples similar to those in Exhibit 1.3, and explain the degree of goods and services content for these examples. Explain Apple’s value proposition and why they can charge more than competitors for similar products. Select two organizations and provide examples of their value chains using the framework in Exhibit 2.2.
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