Explain why it is important to measure customer retention.

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Quality Management for Organizational Excellence Introduction to Total Quality

ISBN: 978-0133791853

8th edition

Authors: David L. Goetsch, Stanley Davis

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Question Posted: Oct 29, 2015 04:05 AM

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Explain why it is important to measure customer retention.

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Many business leaders assume that having acquired customers they need only provide high qualit...View the full answer

Quality Management for Organizational Excellence Introduction to Total Quality

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