Explain why it is important to measure customer retention.
Answer to relevant QuestionsExplain why just meeting customer specifications might not produce customer satisfaction. How does an organization go about establishing a customer focus? In what ways can an organization's structure and management practices inhibit empowerment? Explain the main leadership lessons that can be learned by studying the lives of Abraham Lincoln, Harry Truman, and Winston Churchill. Explain the leadership characteristics that build and maintain followership.
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