Explain why it is possible for external failure costs to go up even if the first-pass quality

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Explain why it is possible for external failure costs to go up even if the first-pass quality level of a product made by a company remains the same.

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Fundamentals of quality control and improvement

ISBN: 978-0470226537

3rd edition

Authors: amitava mitra

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Question Posted: Apr 30, 2016 12:35 PM

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Explain why it is possible for external failure costs to go up even if the first-pass quality

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External failure costs are influenced by the degree of customer satisfac...View the full answer

Fundamentals of quality control and improvement

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