Find some service guarantees in everyday life and bring them to class for discussion.
Answer to relevant QuestionsWhat attributes are required of a service guarantee to make it effective? How would a firm manage the service supply chain for offshoring the following services? What are the major operations decisions to be made? a. Health care b. Food service c. Legal work d. Tax preparation Define a possible service guarantee for each of the following services: a. Registration for college classes b. Going to a theater performance c. Buying a used car Explain why it might be useful to analyze the flow of materials and the flow of control information together, at the same time. Judy's Cake Shop makes fresh cakes to customer orders. After receiving the order by Judy's assistant, which takes 2 minutes, Judy then takes 8 minutes to mix the ingredients for the cake and loads a cake pan for baking. Then ...
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