Question

Focusing managerial attention on a single metric may result in undesirable employee behavior and adverse business consequences. For each of the following scenarios, identify the undesirable results that could occur.
a. A shipping department is evaluated solely on total shipping costs incurred.
b. An airline is evaluated based on on-time departures.
c. A production line is evaluated based on the percentage of time machines are running.
d. A salesperson is evaluated based on the number of new accounts opened.



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  • CreatedFebruary 21, 2014
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