Following are the activities that occur during a patient visit to a physician’s office.
Step Time Spent
Patient arrives at doctor’s office and checks in with receptionist.... 2 min.
Patient is asked to review previously provided information for changes;
there are none. 3 min. Patient returns forms to receptionist...... 1 min.
Receptionist verifies patient insurance and collects co-pay........ 5 min.
Patient waits in waiting room.................... 15 min.
Nurse escorts patient to exam room and takes vital signs........... 3 min.
Patient waits in exam room..................... 7 min.
Physician examines and treats patient................ 8 min.
Patient checks out with receptionist, if needed............. 3 min.
a. Classify each of the above activities as value-added or non-value-added.
b. Determine the service cycle efficiency.