For each of the following situations, tell which form of communication you would use. Then ask the
Question:
• Describing complex changes in how healthcare benefits are calculated and administered to every employee of a large firm
• Asking your boss a quick question about how she wants something done
• Telling customers that a new two-for-one promotion is available at your store
• Reprimanding an employee for excessive absences on the job
• Reminding workers that no smoking is allowed in your facility
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