For the past few years, the number of customers of a drive-up bank in New York has averaged 20 per hour, with a standard deviation of 3 per hour. This year, another bank 1 mile away opened a drive-up window. The manager of the first bank believes that this will result in a decrease in the number of customers. The number of customers who arrived during 36 randomly selected hours was recorded.

Can we conclude at the 5% significance level that the manager is correct?