Forgie-Buccioni went into a grocery store for some items. He paid for various items and left the store. He realized he had bought the wrong kind of Drixoral, a cold medication, so left the other items in his car and went back into the store. He told a clerk he was going to exchange the Drixoral and left the box he had paid for on a counter.
Buccioni found the box of Drixoral he wanted and picked up some other items to buy. He told the clerk, who was different than the one he had seen before, that he had already paid for the Drixoral and he paid for the other items. When he left the store, the manager went out to the parking lot and asked him to come back in the store because he did not pay for the Drixoral. The manager, Frender, took Buccioni back to the store's security room to discuss the matter and called the police. The officer arrested Buccioni but the charges were later dropped. He sued for false imprisonment and the jury awarded him $100,000. Hannaford Brothers appealed.

1. How should the manager have handled this situation?
2. Does $100,000 for an hour of Buccioni's time seem reasonable?