Foster Appliance Repair has developed a reputation over many years of providing high-quality, reliable repair services at a fair price. The company has grown from a two-person operation (run by Victor Foster and his wife Sally Jones) to a much larger company employing Foster and Jones as well as four skilled repair personnel and two service technicians. Jones manages the front office and prepares all accounting-related records for the company.
Recently, Jones has noticed a decline in profits generated by the repair business. Foster has also noticed some decline in the number of repairs completed over the past few months. He believes this reduction may be due to increased competition from a new repair shop in the area. Since pricing is based to a large degree on the cost of repairs, Foster asked Jones to spend some time analyzing how repair costs were charged to jobs, to better understand the problem. He was quick to remind Jones that he was committed to keeping all personnel on fixed salaries since he believes this allows him to keep good employees and encourages loyalty to the company.
1. Calculate the shop rate for the year based on the above information gathered by Jones.
2. Use the information gathered by Jones about the proportion of complex and simple re- pairs each year to calculate different shop rates that could be applied to complex and simple repair work.
3. Consider Job 1246 completed by Foster Appliance Repair last month. The job cost sheet indicates $115 cost of direct materials plus 6 hours of labour time × the shop rate.
a. Calculate the total price charged to the customer, assuming a 10% markup on cost.
b. By doing a little more digging, Jones was able to determine that 2 of the 6 hours spent on Job 1246 were related to complex repairs, while 4 of the 6 hours spent on the job were related to simple repairs. Use this information and the two shop rates calculated in (2) above to estimate the price that would have been charged for Job 1246 under this new system.
4. Using all of the information gathered to this point explain why Foster Appliance Repair may be selling fewer repairs, resulting in lower profitability.

  • CreatedJuly 08, 2015
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