Give an example of a “general” coaching statement as contrasted to a “pinpointed” coaching statement. Which is more effective and why?
Answer to relevant QuestionsWhat is an “I” message? Why is it an effective way to confront someone’s behavior? Give an example. Compare and contrast Type A behavior and Type B behavior. Discuss the following statement made by a supervisor: “I don’t have to worry much about controlling. My view is if you plan a job properly, things will go right; so you don’t have to worry about control.” How does quality control differ from total quality? Explain. Describe the role of variance in controlling quality. Name and explain the steps in the suggested procedure for selecting workers for specific jobs.
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