Give an example of the service-profit chain for movie theaters. Define each of the points in the chain and explain how you would measure each point.
Answer to relevant QuestionsIn the following operations, isolate a system for analysis and define customers, services produced, suppliers, and the primary process flows. a. A college b. A fast-food restaurant c. A library Explain the differences between capacity, flow rate, and demand. Analyze the service blueprints in problem 12 for possible improvements. Use the flow, time, quantity, quality, and cost questions. What implications do the lean tenets have on other functions within a firm? Discuss how lean thinking can lead to a reduction of costs (material, labor, overhead), other than inventory. Be specific.
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