Given what you have learned in this chapter, design a plan to increase the motivation of clerks to provide prompts service to customers even when they are not being watched by a partner.
Answer to relevant QuestionsDesign a plan to increase the motivation of spotters to remove as many stains as possible even when they are not being watched by a partner. Think of specific situations in which it might be especially important for a manager to engage in consideration and initiating structure. What sources of power did this leader have? Did the leader have enough power to influence his or her followers? What steps would you advise Caruso to take to increase the decorator’s motivation to deliver high quality customer service? Imagine that you are the manager of a hotel. What steps will you take to reduce social loafing by members of the cleaning staff who are responsible for keeping all common areas and guest rooms spotless?
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