Given what you have learned in this chapter (for example, from the behavior model and path-goal theory), does Caruso seem to be performing appropriate leader behaviors in this situation? What advice can you give her about the kinds of behaviors she should perform?
Answer to relevant QuestionsWhat steps would you advise Caruso to take to increase the decorator’s motivation to deliver high quality customer service? What kinds of employees would prefer to work in a virtual team? What kinds of employees would prefer to work in a team that meets face-to-face? Were group members motivated to achieve group goals? Why or why not? Indicate who should be on this important cross-functional team and why. Evaluate the pros and cons of 360-degree performance appraisals and feedback. Would you like your performance to be appraised in this manner? Why or why not?
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