Question: Go to SerivceModel on the textbook Web site http mhhe com support

Go to SerivceModel on the textbook Web site (http://mhhe.com/support ) and select the Customer Service Call Center demo model. Using a computer projector run the animated simulation and display the result. Have the class explain in terms of queuing theory why the revised layout has achieved remarkable reductions in average and maximum hold times.

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  • CreatedAugust 22, 2015
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