Here is a list of the customer complaints broken down by category at Amazon.com over the last

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Here is a list of the customer complaints broken down by category at Amazon.com over the last month.

Billing Errors 537

Shipping Errors 2,460

Electronic Charge Errors 650

Shipping Delays 5,372

Packing Errors 752

Construct a Pareto chart and discuss the conclusions you can draw from it. Specifically, what areas should the company concentrate on first? Why? How would you recommend that Amazon deal with these issues in the most cost effective manner?

www.youtube.com/watch?v=TBtGI2z8V48

The above link is a video showing you how to do a Pareto Chart.

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Auditing and Assurance services an integrated approach

ISBN: 978-0132575959

14th Edition

Authors: Alvin a. arens, Randal j. elder, Mark s. Beasley

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Question Posted: Dec 27, 2017 02:10 AM

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Here is a list of the customer complaints broken down by category at Amazon.com over the last

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Errors Frequency Billing Errors 537 Shipping Errors 2460 Ecectronic C...View the full answer

Auditing and Assurance services an integrated approach

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