How can managers create value by establishing important relationships among the value-chain activities both within their firm and between the firm and its customers and suppliers?
Answer to relevant QuestionsBriefly explain the four criteria for sustainability of competitive advantages. What resources, activities, and relationships enable Dell to achieve a sustainable competitive advantage? Explain the role of knowledge in today’s competitive environment. Choose a company with which you are familiar. What are some of the ways in which it uses technology to leverage its human capital? Can firms combine the generic strategies of overall cost leadership and differentiation? Why or why not?
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