How can managers stay in touch with their external environments?
Answer to relevant QuestionsWhat can managers and their organizations do to influence their external environments? What are the purposes of strategic, tactical, operational, and contingency planning? In what situation would an organization use each? Why must efforts to improve quality lead to improvements in both productivity and profits? What are the three personal decision-making approaches a manager may use? What are the characteristics of each? How does the formal organization differ from the informal organization?
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