How do gatekeepers complicate the listening process? What can organizations do to minimize the number of gatekeepers

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How do "gatekeepers" complicate the listening process? What can organizations do to minimize the number of gatekeepers between the customer and top management?
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Management Accounting Information for Decision-Making and Strategy Execution

ISBN: 978-0137024971

6th Edition

Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young

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