How do the five dimensions of service quality differ from those of product quality?
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The five dimensions of service quality are tangibles empathy assurance reliability and responsiveness Tangibles are the appearance of physical facilit...View the full answer
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Related Book For
Service Management Operations Strategy Information Technology
ISBN: 978-0077841201
8th edition
Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi
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