Question: How has ERP increased the responsibilities of customer service representatives
How has ERP increased the responsibilities of customer service representatives?
Answer to relevant QuestionsWhat is an MRP II system and how is it different than the ERP systems in use today?What are some of the features of an ERP module for customer relationship management?What are the five most common reasons for increased spending on ERP systems in the early 2000s? Which of these reasons was the impetus for Viper’s ERP implementation in 2003?Identify and describe the first generation of ERP systems used in the 1970s, and the second generation of ERP systems used in the 1980s.Why is real-time processing essential in an ERP system?
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