How has transportation cost, as a percentage of total logistics cost, tracked since 1980, when transportation was deregulated? How did you explain this trend?
Answer to relevant QuestionsWhy is least total cost performance not always what a customer prefers? Illustrate a situation that supports your answer? Using the ten categories of customer expectations in Table 3-2, develop your own examples of how customers might evaluate performance of a supplier. Read the entire article describing Unilever’s strategy. Then access information about Unilever’s recent financial performance (you can access annual reports online). How, in your opinion, does the recent financial ...Beyond those discussed, what other scorecard criteria could you suggest for ADT? What alternative approaches would you recommend to Levi Strauss to more precisely match customer requirements?
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