How have price and variety competition changed McDonald’s basic formula for success?
Answer to relevant QuestionsCould a service firm use production line approach or self-serve design and still keep a high customer focus (personal attention)? Explain and support your answer with examples.What is the term used for the bundle of goods and services that are provided in some environment by every service operation? Flowcharts are a common process design and analysis tool used in both manufacturing and services. What is a key feature on flowcharts used in service operations that differentiates between the front-office and back-office ...What it the major cost trade-off that must be made in managing waiting line situations?How much time on average would a server need to spend on a customer to achieve a service rate of 20 customers per hour?
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