How might todays technology, such as the Internet, be used to understand the voice of the customer?

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How might today’s technology, such as the Internet, be used to understand the voice of the customer?

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OM operations management

ISBN: 978-1285451374

5th edition

Authors: David Alan Collier, James R. Evans

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Question Posted: Sep 17, 2015 02:53 AM

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How might todays technology, such as the Internet, be used to understand the voice of the customer?

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Consumers provide a lot of free information in the form of blogs ...View the full answer

OM operations management

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