Identify areas within a few selected service industries (e.g., health care and hospitality) that can benefit from external consultants.
Answer to relevant QuestionsHow would you train yourself to be a successful consultant in the service sector? Recall that service operations can be classified as processing people, goods, or information. What challenges are faced in each category when globalization is undertaken? What organizational problems can arise from the use of part-time employees? Reconsider Example 11.1 ( Surfside Hotel), because rising costs now have resulted in a $ 100 opportunity loss from a no- show. Assume that the no- show experience has not significantly changed and that the resulting loss ...1. Assume that you are the assistant to the manager for operations at the FAA. Use the techniques of workshift scheduling to develop an analysis of the total workforce requirements and days-off schedule. 2. On the basis of ...
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