Identify the four primary categories of supply chain management software and discuss their primary functions.
Answer to relevant QuestionsWhat is the role of enterprise resource planning systems in supply chain management? How can demand management help to unify channel members, help to satisfy customers, and solve customer problems? Effective management of customer service requires measurement. Discuss the nature of performance measurement in the customer service area. Organizations can have three levels of involvement with respect to customer service. What are these, and what is the importance of each? Explain the differences between inventory carrying costs and ordering costs.
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