If an organization wanted to foster a diversity culture, what steps might management take to ensure that employees will support the new culture? What observable artifacts might a company change to instill this culture?
Answer to relevant QuestionsThink again about the worst coworker you’ve ever had—the one who did some of the things listed in Table 1-1. Think about what that coworker’s boss did (or didn’t do) to try to improve his or her behavior. What did ...Describe a job in which citizenship behaviors would be especially critical to an organization’s functioning and one in which citizenship behaviors would be less critical. What is it about a job that makes citizenship more ...Consider times when you’ve reacted to a negative event with exit, voice, loyalty, or neglect. What was it about the situation that caused you to respond the way you did? Do you usually respond to negative events in the ...Consider the five core job characteristics (variety, identity, significance, autonomy, and feedback). Do you think that any one of those characteristics is more important than the other four? Is it possible to have too much ...When you think of the U.S. Postal Service’s culture, what kinds of words come to mind? Where do these impressions come from? Do you think your impressions are accurate? What has the potential to make them inaccurate?
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