If you were in the same situation, what would you do? Overbooking is an accepted hotel and
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Overbooking is an accepted hotel and airline practice. Many question the practice from various standpoints, including ethical and moral. Industry executives argue that there is nothing more perishable than a vacant room. If it is not used, there is no chance to regain lost revenue. Hotels need to protect themselves because potential guests frequently make reservations at more than one hotel or are delayed and, therefore, do not show up.
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Regarding Jills situation she had the reservation manager look over the files of the incoming guests ...View the full answer
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