In 2000, the Walt Disney Company created the “fast pass.” A fast-pass ticket is issued to a rider for the popular rides and the rider is told to return at a specific time during the day. At that time, the rider is allowed to by-pass the regular line, thereby reducing the wait time for that particular rider. When compared to wait times prior to creating the fast pass, overall wait times for rides at the park increased, on average. Yet patrons to the park indicated they were happier with the fast-pass system. Use the concepts of central tendency and dispersion to explain why.
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