In 2006, the state of Indiana instituted changes at branches of the Bureau of Motor Vehicles that

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In 2006, the state of Indiana instituted changes at branches of the Bureau of Motor Vehicles that allegedly reduced customer wait times from an average of 61 minutes to about 7 minutes. How should this information be factored into a cost- benefit analysis of the new procedures?
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Public Finance

ISBN: 978-0078021688

10th edition

Authors: Harvey Rosen, Ted Gayer

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