In 2009, Gartner analysts were very impressed by Amazon’s strategic efforts to become customer-centric and predicted that by 2011 the company would have the highest customer-satisfaction score among Internet retailers on the American Customer Satisfaction Index (ACSI). Visit www.theacsi.org and learn how this organization rates companies on customer satisfaction. Check out Amazon’s performance during the last few years by going to ACSI Results and clicking on Benchmarks by Company. How accurate was Gartner’s prediction? How is Amazon doing now?
Answer to relevant QuestionsHow do information systems offer promises to organizations? What are some of the perils of information systems? What are some of the ethical questions associated with the use of information systems?1. How has Nasdaq’s business benefited from the use of information systems?2. What risks do information systems pose for Nasdaq OMX’s business?3. This chapter discusses the value of information. What types of information ...Drag Carrier Code to the Axis Fields (Categories) box, and drag DepartureDelay to the Values box. If the chart is showing the Count of Departure Delay, change that to Sum by clicking on the down arrow, choosing Value Field ...Project management skills are at the top of the list of skills desired by employers, and those with project management credentials are sought by many organizations because they understand the importance of project management ...1. What does this case tell us about the relationship between information systems and strategic planning?2. What other information do company executives need to have beyond the type of information provided by Gartner?3. How ...
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