In a multiple-channel system, what is the rationale for having customers wait in a single line, as

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In a multiple-channel system, what is the rationale for having customers wait in a single line, as is now being done in many banks and post offices, rather than multiple lines?

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Operations Management

ISBN: 978-0078024108

12th edition

Authors: William J Stevenson

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Question Posted: Oct 06, 2015 08:08 AM

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In a multiple-channel system, what is the rationale for having customers wait in a single line, as

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The primary reasons to have customers wait in a single ...View the full answer

Operations Management

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