Question: In Example 6 1 Village Volvo wants to test the results
In Example 6.1, Village Volvo wants to test the results of the QFD exercise for sensi-tivity to changes in the relative importance of customer expectations. Recalculate the weighted scores for the QFD exercise when customer expectations are given equal relative importance ( e. g., five). Has this changed the previous recommendation to focus on training?
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