In November 2012, John Wells, a customer service representative of Bayfield Mud Company, was summoned to the Houston warehouse of Wet- Land Drilling, Inc., to inspect three boxcars of mud treating agents that Bayfield had shipped to the Houston firm. ( Bayfield’s corporate offices and its largest plant are located in Orange, Texas, which is just west of the Louisiana– Texas border.) Wet- Land had filed a complaint that the 50- pound bags of treating agents just received from Bayfield were short- weight by approximately 5%.

What is your analysis of the bag- weight problem?
What procedures would you recommend to maintain proper qualitycontrol?

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