In their 2003 and 2008 studies on how long wireless customers have to spend on hold before speaking with a customer service representative, J.D. Power and Associates found the mean times to be 3.3 minutes and 4.4 minutes, respectively. Assume that data file XR11041 contains the data, in minutes, for times on hold during the 2003 and 2008 studies. Use a one-tail test and the 0.05 level of significance in concluding whether the population mean time for 2008 could be greater than that for 2003. Determine and interpret the p-value for the test.

  • CreatedSeptember 08, 2015
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