In your opinion, how did the approach of IBM and ACS to bureaucratic control contribute to the collapse of the privatized system? In what ways might decentralization have improved its operations?
Answer to relevant QuestionsWhat are the four basic activities that comprise the management process? How are they related to one another? Refer to each of the characteristics of effective control in order to explain why the privatized social‑services system proved to be ineffective. What is total quality management? What are the major characteristics of TQM? Describe the role of technology in both Amazon's manufacturing and service operations. What are some of the positive impacts that information technology can have on organizations? What are some of the negative impacts?
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