Question

Is it appropriate to have the manager finish the checkout? Or should the front desk agent just take the heat?
A guest walked up to the front desk agent in an upscale hotel, ready to check out. As she would usually do when checking out a guest, the agent asked the guest what his room number was. The guest was in a hurry and showed his anxiety by responding, “I stay in a hundred hotel rooms and you expect me to remember my room number?”


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  • CreatedSeptember 09, 2015
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