Is there a difference between quality for a manufactured product and quality for a service? Give some specific examples.
Answer to relevant QuestionsCan an understanding of the multidimensional nature of quality lead to improved product design or better service? One of the objectives of the control plan in DMAIC is to “hold the gain.” What does this mean? Suppose that your business is operating at the four-and-a-half-sigma quality level. If projects have an average improvement rate of 50% annually, how many years will it take to achieve six-sigma quality? Discuss why, in general, determining what to measure and how to make measurements is more difficult in service processes and transactional businesses than in manufacturing. Construct a cause-and-effect diagram that identifies the possible causes of consistently bad coffee from a large-capacity office coffee pot.
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