Jan and Roy Falcon own Club Fab. From its inception, Club Fab has sold merchandise on either a cash or credit basis, but no credit cards have been accepted. During the past several months, the Falcons have begun to question their credit-sales policies. First, they have lost some sales because of their refusal to accept credit cards. Second, representatives of two metropolitan banks have convinced them to accept their national credit cards. One bank, City National Bank, has stated that (1) its credit card fee is 4% and (2) it pays the retailer 96 cents on each $1 of sales within 3 days of receiving the credit card billings.
The Falcons decide that they should determine the cost of carrying their own credit sales. From the accounting records of the past 3 years, they accumulate these data:

Credit and collection expenses as a percentage of net credit sales are as follows: uncollectible accounts 1.6%, billing and mailing costs .5%, and credit investigation fee on new customers .2%.
Jan and Roy also determine that the average accounts receivable balance outstanding during the year is 5% of net credit sales. The Falcons estimate that they could earn an average of 10% annually on cash invested in other business opportunities.
Instructions
With the class divided into groups, answer the following.
(a) Prepare a tabulation for each year showing total credit and collection expenses in dollars and as a percentage of net credit sales.
(b) Determine the net credit and collection expenses in dollars and as a percentage of sales after considering the revenue not earned from other investment opportunities.
(c) Discuss both the financial and nonfinancial factors that are relevant to the decision.

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2014 2013 2012 Net credit sales Collection agency fees for slow-paying customers Salary of part-time accounts receivable clerk $5000 60000 2,900 4,400 $600,000 2,600 4,400 400,000 1,600 4,400