Janice Gould of Krebs Consulting is in the process of making a recommendation to a client regarding the corporate-wide purchase of an analytical software platform. She has made the following estimates on management's most important performance criteria and has rated three Software packages across these criteria.

a. Which software platform would you recommend?
b. Assume that the client changes their mind and now argues that the maintenance and support criterion is already accounted for by the total cost criterion. Further, the client asks Ms. Gould to drop maintenance and support and add its factor weight to total cost. Will this client request alter the recommendation?

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RATING Performance Criterion Functionality Vendor reliability Compatibility with Factor Software Software Software Weight A 25 10 20 current systems Maintenance&support 10 25 10 Total cost Speed of implementation