Question: Jernigan Ltd is a textile manufacturer in the southeastern United

Jernigan Ltd. is a textile manufacturer in the southeastern United States, with annual sales of $15 million. Jernigan is a weaver of high-end upholstery fabric. Until just a few years ago, the U.S. textiles industry was the leading producer of such high-end fabrics, but recent improvements in technology and growing investment in nations around the world have changed the industry. The president of Jernigan Ltd., Mary Jernigan, is committed to remaining competitive in the increasingly challenging market. Mary believes that her company cannot effectively compete on price alone. Instead, she believes that quality control is the most likely strategy for ensuring the company’s competitiveness. After a recent meeting of the industry trade group, Mary decided that it is time for an expanded emphasis on quality. She instructs her quality control manager and the company’s controller to accumulate data related to existing quality control processes so she can assess whether the company is doing all it can in this area. They prepare the following list for Mary’s consideration:
• Customer returns during the most recent year totaled 16,000 yards of fabric. Each yard of fabric required repairs costing an average of $6 per yard.
• Jernigan employs five fabric quality inspectors who perform inspections after the production process is completed. Each individual is paid an annual salary of $27,000.
• The final inspection generally results in a rejection of 30,000 yards each year. Approximately 70 percent of this fabric can be reworked, at an average cost of $3.00 per yard.
• The quality inspectors use special equipment that requires periodic maintenance by the equipment manufacturer’s technicians. This maintenance and related operating costs total $200,000.
• An average of 40,000 yards is scrapped annually. The fabric generally has an average cost of $12.50 per yard.
• The company’s quality control program requires all new employees to complete a one-day training program. In addition, current employees are required to complete one half-day refresher program each year. The training program costs $80,000 annually.
• An additional “roaming” supervisor was hired this year at a salary of $55,000. Her job is to address quality problems before fabric is through the production process.
• The quality control manager estimates the company has lost sales of $750,000 due to quality concerns. She bases this on several customers’ complaints about past orders and their decisions to purchase their fabric from other suppliers.
• Annual sales allowances issued to customers due to quality problems are approximately $195,000.

A. Prepare a report that shows quality costs by category and in total. What comments do you have related to the relative proportion of the various costs to total annual sales?
B. Discuss the distribution of quality costs among the four categories. For example, what is the relative proportion of total quality costs devoted to prevention, detection, and so forth? Are they distributed in an appropriate manner? Explain your answer.
C. Mary Jernigan is considering the implementation of a quality control program that promises to reduce quality costs to 3 percent of sales and to limit failure costs (i.e., internal and external failure costs) to just 20 percent of the total quality costs. By how much will profit increase if sales remain at $15 million?

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  • CreatedMarch 11, 2015
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