Judy Eibel is the personnel manager at Smart, Inc. She has analyzed her applicant interview process for the last two weeks and has found she consistently performs the following activities.
(a) Reads applicant’s resume
(b) Straightens desk prior to interview
(c) Walks from desk to get cup of coffee
(d) Returns to desk and drinks coffee
(e) Scans applicant’s resume
(f) Uses intercom to ask receptionist to send in applicant
(g) Stands to greet applicant
(h) Shakes applicant’s hand
(i) Sits down
(j) Picks up resume and scans
(k) Interviews applicant
(l) Stands to say goodbye to applicant
(m) Shakes applicant’s hand
(n) Sits down
(o) Scans resume
(p) Makes notes on interview
(q) Walks from desk to get cup of coffee
(r) Returns to desk and drinks coffee
(s) Makes decision about whether to hire applicant
Required:
Indicate whether each of these activities is value-added or non-value-added, as related to the outcome of the activity. Provide a brief reason for each of your determinations.