Jurans Law in Total Quality Management states that whenever a problem occurs, 15% of the time, it

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Juran’s Law in Total Quality Management states that whenever a problem occurs, 15% of the time, it is the individual’s fault, 85% of the time; it is the process’s fault. Interpret this law from a process thinking perspective.

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Managing Operations Across the Supply Chain

ISBN: 978-0078024030

2nd edition

Authors: Morgan Swink, Steven Melnyk, Bixby Cooper, Janet Hartley

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Question Posted: Mar 30, 2015 09:44 AM

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Jurans Law in Total Quality Management states that whenever a problem occurs, 15% of the time, it

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This means that when a problem occurs we should turn our ...View the full answer

Managing Operations Across the Supply Chain

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