LaCrosse, Inc., sales manager Josh Brown has been receiving calls from customers complaining about the length of time it takes to receive an order. To help him understand the issue, he gathered the following information from DanGold Enterprises' most recent order.
_________________________________________Days required
Process customer order........................................................0.2
Wait for direct materials to arrive........................................3.0
Fabrication of parts..............................................................3.0
Move order to assembly department....................................0.6
Wait for machine time..........................................................6.0
Assembly of parts.................................................................4.0
Move order to finishing department.....................................0.5
Wait for machine time..........................................................3.0
Finishing of units..................................................................5.0
Move to packing department................................................0.5
Packing.................................................................................1.5
Move to shipping department...............................................0.2
Load delivery truck..............................................................0.5
Drive to customer.................................................................1.0
Unload delivery truck...........................................................0.5
Return to plant......................................................................1.0
(a) Calculate the delivery cycle time for DanGold's order.
(b) Calculate the manufacturing cycle time for DanGold's order.
(c) Calculate the value-added time for DanGold's order.