Lean concepts such as continuous improvement and waste reduction have long been used by manufacturing companies. Discuss how service firms can apply the same concepts. Why do you think many service companies are adopting these ideas?
Answer to relevant QuestionsWhy might administrators at a hospital such as Seattle Children’s Hospital want to foster relational coordination? Why does the application of advanced IT typically lead to greater decentralization? Could it also be used for greater centralization in some organizations? Explain. What is meant by the integrated enterprise? Describe how organizations can use extranets to extend and enhance horizontal relationships required for enterprise integration. Describe the three bases of authority identified by Weber. Is it possible for each of these types of authority to function at the same time within an organization? Discuss. Can a strong bureaucratic culture also be a constructive culture, as defined in the text and in Exhibit 10.5? Discuss.
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