List eight characteristics of services and explain what impact each characteristic has on the design process.

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Operations Management Creating Value Along the Supply Chain

ISBN: 978-0470525906

7th Edition

Authors: Roberta S. Russell, Bernard W. Taylor

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Question Posted: Oct 03, 2012 07:41 AM

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List eight characteristics of services and explain what impact each characteristic has on the design process.

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1 2 Services are intangible and perishable This makes design more difficult Intangibles are harder t...View the full answer

Operations Management Creating Value Along the Supply Chain

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